I didn't know I loved planting flowers until we moved into a house that came with flower boxes.
That first year of planting season, I agonized over what to plant where, convinced there was a "right way" to do it, and that all the spaces needed to be filled at the beginning (not realizing the growth would occur over the course of the summer).
You and I both know that feeling. It’s the belief that there is a secret "right way" you have to say something in sales to "get" the deal, or that a prospect needs all the information up front.
I agree, the pressure to be "perfect" is real. It’s also exactly what makes you sound like a robot. But here is the shift: the "structure" of a sales process isn't there to give you a script. It's there to let you be the expert.
The next year, I dropped the "script" but kept the boxes. I realized the boxes weren't there to make me rigid; they were there to give the flowers a place to grow on purpose.
What if I told you the sales process is just the “box” that allows you to stay in “Expert Mode”? Think about when you’re in the zone. You aren't searching for the right words, you’re simply seeing a problem, knowing how to solve it, and inviting the person to experience a different outcome. It’s a natural progression in your work and that’s exactly how “selling” occurs when you know where you are in your sales process. It naturally leads to a decision to work together.
But without the "flower box" of a sales process, that natural progression gets choked out by weeds. Specifically, the Ghoster.
The lead who disappears isn't ghosting because you said the wrong word. They are ghosting because you didn't define the next step. When you follow a process, you’re always setting up the next interaction. You’re leading them toward that new outcome instead of leaving them to wander off into the weeds.
Imagine how much more freedom you’d have if sales felt like a natural extension of your expertise. Can you see yourself in a meeting, not to "pitch," but to confidently lead a prospect through the stages of a solution?
When you know exactly what stage you’re in, the conversation flows. You stop auditioning and start inviting. And when you are confidently inviting people into a better outcome, you aren't a commodity anymore, you’re a premium partner. Consider these three questions:
Your one move this week: Label where each client in your funnel sits. Just name the stage. If you're realizing you don't have named stages at all, reply and say, “send me the process.” I’ll send you the simple, one-page version I use with founders to help them close their pending and charge premium prices by leading with authority.
P.S. A flower box is just structure that allows for wild, natural growth. Your sales process is the same. Drop the script, keep the bed, and start inviting your clients into the outcomes they’ve been waiting for.
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